Terms and
Conditions

1. About These Terms

These terms and conditions, together with our Privacy Policy, form the basis of your agreement with us regarding your use of this website and our services. Please read them carefully before using the site or making a booking.

2. Who We Are

zenvité is the trading name of Get Real Health Ltd, a company registered in England and Wales (Company No. 12744898) with registered offices at 3000 Aviator Way, Manchester, M22 5TG.

Get Real Health Ltd ("zenvité", "we", "us", "our") provides healthcare services, which may be delivered via video, telephone, or in-person consultations at our clinic(s).

3. Website Use

By using this website, you agree to these terms. If you do not accept them, please stop using the site immediately.

While we strive for accuracy, zenvité cannot guarantee that all content is free of errors. We do not warrant that our website or server will be free of viruses or bugs and are not liable for any loss or damage resulting from your use of the site.

This website may contain links to third-party sites. These are provided for information only. zenvité has no control over their content and accepts no liability for any issues arising from their use.

4. Use of Services

Guidance provided by our administrative team (by phone or email) is non-clinical and for support purposes only.

All medical advice is provided only within a formal consultation setting by qualified clinicians.

Patients must provide accurate and honest information. We cannot accept liability where essential medical information is withheld.

We offer a chaperone service upon request for any examination.

Our clinicians reserve the right to decline or modify treatment plans if deemed clinically inappropriate.

Treatment costs will always be discussed in advance. Prices may change without notice.

Medication prescribed by zenvité is charged separately and must be paid for by the patient.

We operate a zero-tolerance policy for abuse toward our staff, other patients, or our property.

Invoices must be settled in full before further appointments, tests, or prescriptions are issued.

4.1 Limitation of Liability

While our clinicians exercise professional skill and care, Zenvité accepts no liability for any indirect, incidental, or consequential loss or damage arising from your use of our services, except where such liability cannot be excluded under applicable law.

Patients are responsible for providing complete and accurate medical information, attending follow-up appointments as advised, and complying with treatment plans. Failure to do so may limit the effectiveness of care provided.

5. Copyright and Intellectual Property

All content on this website, including text, images, and branding, is owned by or licensed to Get Real Health Ltd. Unauthorised copying, distribution, or reuse of any material is prohibited.

All trademarks and logos used on this site are the property of Get Real Health Ltd unless otherwise stated.

6. Regulatory Compliance

Get Real Health Ltd is registered with and regulated by the Care Quality Commission (CQC), Healthcare Inspectorate Wales and the Information Commissioner's Office (ICO). Details of our registration can be found on our About page.

We process personal and medical data in compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. For details on how your information is used and protected, please refer to our Privacy Policy.

7. Contact

For any queries about these terms and conditions, please contact:
info@zenvitehealth.com

For concerns about your care or our services, please see our Complaints Policy or contact us directly.

8. Booking Policy

zenvité may request pre-payment for certain appointments (e.g., vaccinations, high-demand services).

You can book an appointment by:

• Calling 0330 043 5003
• Emailing info@zenvitehealth.com
• Booking online via our website

9. Refund Policy

• More than 24 hours' notice: Full refund
• Within 24 hours: 50% refund
• After appointment has occurred: Refunds only considered following written complaint, as per our complaints policy

10. Cancellation & Non-Attendance

You can cancel via email, phone, or the link in your booking email.

• Cancellations within 24 hours: 50% fee
• No-shows: 100% fee

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

Zenvité shall not be held liable for any failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemics, government restrictions, or staff illness.