Frequently Asked Questions

A private GP and wellness clinic based at St. Asaph Business Park, North Wales. We offer a wide range of private healthcare services — from GP consultations and ADHD assessments to weight management, women's health, and longevity medicine. Our clinic is built around giving you more time, more personalisation, and more continuity than NHS appointments can offer.

We're based at 23 Ffordd Richard Davies, St. Asaph Business Park, St. Asaph, LL17 0LJ. We're easily accessible from across North Wales, including Rhyl, Prestatyn, Denbigh, Llandudno, and Wrexham. Video consultations are also available for many services.

No — you don't need to be pre-registered. You can book directly through our website or by calling us on 0330 043 5003.

We can write to your NHS GP with a summary of your consultation if you'd like. This is optional and entirely up to you.

Yes. Your health is personal, and we treat every consultation with complete discretion. We are registered with the ICO and follow all data protection regulations.

We are a self-pay clinic and do not work with private health insurers. All consultations and services are self-funded. We can provide a detailed invoice or receipt for you to submit to your provider, if your policy includes reimbursement.

Yes — you're entitled to view or request copies of your records at any time. Just contact us and we'll guide you through the process.

In line with medical guidelines, we retain your records for a minimum of 8 years (or longer for certain services, such as mental health or children's care). All records are stored securely and handled with care.

Yes — the clinic has step-free access throughout, with wheelchair-accessible facilities and a hearing loop system available.

We currently provide care for adults aged 18 and over for the majority of our services. We can provide general medical services for those under 18, but we do not provide mental health services for children or adolescents. Please contact us to discuss your specific requirements.

zenvité is not an emergency service. If you need urgent or emergency medical help, please contact NHS 111, or dial 999 in a medical emergency. For non-emergency concerns, contact us and we will do our best to see you as soon as possible.

We're committed to providing safe, respectful and high-quality care. If you're unhappy with any aspect of your experience, please tell us — in person, by phone, or via email at hello@zenvitehealth.com. All complaints are handled in line with our Complaints Policy, and we aim to resolve concerns fairly and promptly.

We welcome all feedback — whether it's a suggestion, compliment or area for improvement. You can leave a verified review via Doctify, or speak to our team directly. Your insight helps us continually improve.

Almost anything — new symptoms, ongoing conditions, mental health concerns, skin problems, hormonal issues, preventative health, or simply to have someone really listen. Our GPs take a whole-person approach.

Standard consultations are 20 minutes, with extended 40-minute slots available for more complex concerns. We don't rush you.

From £75 for a standard 20-minute appointment. See our full fee schedule at zenvitehealth.com/private-healthcare-fees-north-wales/

Some services — such as blood tests, referral letters, or medical certificates — may involve an additional fee. These will always be explained up front, with no hidden costs. A £30 prescription fee applies to private prescriptions; controlled drugs carry a £35 fee.

Payment is taken at the time of your appointment. We accept all major debit and credit cards, as well as Apple Pay, Google Pay, and instalment payments via Klarna. We do not accept NHS vouchers or insurance billing.

Yes — if clinically appropriate, our GPs can issue private prescriptions during your consultation. A £30 prescription fee applies, in addition to the cost of the medication itself, which is paid at the pharmacy.

You can collect your medication from any local pharmacy, or have it sent directly to your door via our online pharmacy partner, CloudRx.

Yes — we can issue repeat prescriptions on an ongoing basis where clinically appropriate, following an initial assessment.

We can prescribe some controlled drugs where clinically indicated, following appropriate assessment. Controlled drug prescriptions are subject to a £35 prescription fee and may require additional documentation or an in-person appointment.

Yes — if appropriate, treatment can often begin immediately after your consultation. Your clinician will always explain the options and next steps clearly.

Yes — we can refer you to specialists privately or on the NHS, and can provide referral letters or supporting documentation as needed.

We aim to offer same-day and next-day appointments where possible. Call us on 0330 043 5003 or book online.

Yes — you can request to see the same doctor for follow-up appointments to ensure a consistent approach to your care.

Our ADHD assessment includes a thorough clinical interview, validated rating scales (including DIVA), review of childhood history, and a comprehensive written report. We assess for both ADHD and any co-existing conditions.

The full assessment takes approximately one to two hours. You'll receive a detailed written report shortly afterwards.

Our full ADHD diagnostic assessment is £795. This includes all stages of the assessment and your written report.

We assess adults (18+). For under-18s, we'd recommend speaking to your child's school SENCO or NHS CAMHS team.

If you've been previously diagnosed elsewhere, we can review your diagnosis, provide a second opinion, or support your ongoing medication management.

Our programme starts with an in-depth GP consultation to review your health, history, and goals. We then create a personalised plan that may include dietary guidance, lifestyle changes, and medication where appropriate (including GLP-1 and GIP/GLP-1 treatments like Mounjaro).

Yes — where clinically appropriate, we can prescribe GLP-1 and dual GIP/GLP-1 medications (such as tirzepatide/Mounjaro) as part of a medically supervised programme. We don't prescribe these in isolation — we support you throughout.

Initial consultations start from £120. Ongoing support packages and medication costs will be discussed at your appointment.

We take a holistic view of your health. If you have conditions such as diabetes, PCOS, or cardiovascular disease, we tailor your plan accordingly with safety as the priority.

We offer a comprehensive women's health service including menopause management, HRT consultations, PCOS assessment, contraception, cervical smears, and general women's health GP appointments.

Yes — our GPs are experienced in menopause management and can discuss and prescribe HRT (including body-identical hormones) where appropriate, following a full review of your health history.

Symptoms vary widely. A consultation with our GP is the best starting point — we'll take a full history, discuss your symptoms, and may arrange blood tests to help build a clearer picture.

Yes. We offer private smear tests at our clinic, which can be arranged as a standalone appointment.

Our men's health clinic covers a wide range of concerns including testosterone assessment, sexual health, erectile dysfunction, prostate health, cardiovascular risk, and general men's GP appointments.

Yes. We offer blood tests to check your testosterone and related hormones, and can discuss treatment options including TRT (testosterone replacement therapy) where clinically indicated.

Yes — this is a common and very treatable condition. We can assess any underlying causes and discuss safe, effective options. Everything is handled with complete discretion.

Yes. Prostate-specific antigen (PSA) testing is available as a standalone blood test or as part of a health screening package.

We offer a wide range of private blood tests, from single markers to comprehensive health panels. These include thyroid function, full blood count, diabetes screening, cholesterol, hormones, vitamins, and much more.

It depends on the test. You will be advised whether fasting is required when booking your appointment.

Most results are available within 24–48 hours of your sample being received by the laboratory. We'll contact you with results and explain what they mean.

Yes — you can book a standalone blood test without a prior consultation, though we recommend pairing it with a GP appointment to review your results in full.

We offer talking therapy (counselling and CBT) with our accredited counsellor, as well as psychiatric assessment and management for more complex conditions such as anxiety, depression, and OCD.

Counselling focuses on talking through your thoughts, feelings, and experiences to support wellbeing and mental health. Psychiatry involves medical assessment, diagnosis, and where appropriate, medication management — and is led by our consultant psychiatrist.

Yes — our therapist offers CBT (Cognitive Behavioural Therapy) alongside integrative counselling.

Counselling sessions are from £60 per session. Psychiatric assessments are from £350. Please see our fees page for full details.

Yes. Everything discussed in a therapy session is confidential, subject to professional safeguarding obligations.

You can book online at zenvitehealth.com/online-booking-north-wales/ or call us on 0330 043 5003 (Mon–Fri, 9am–5pm).

Our clinic is open seven days a week. Telephone lines are staffed Monday to Friday, 9am–5pm.

Yes — we can accommodate appointments for family members. Please contact us directly if you'd like to arrange this.

A form of ID and, if relevant, any previous test results or letters from other healthcare providers. If you're on regular medications, it helps to have a list.

We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee.

Yes — many of our services can be delivered via secure video or telephone consultation, including GP appointments, follow-ups, and some specialist services.